Returns Policy

  1. If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please file a return request to the website within 7 days for SBDmall items and 5 days for non-SBDmall items of the delivery date.
  2. For the Pottery category, we do not accept a change of mind:
  3. For product-related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller. The contact details of the seller can be found on the invoice. For more information please view our

Conditions for Returns

  1. The product must be unused, unworn, unwashed, and without any flaws.
  2. The product must include the original tags, parts, and accessories.
  3. The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of Sundorbon BD packaging, it must be returned in the same condition with the return shipping label attached. Do not put tape or stickers on the manufacturer’s box.